FAQ

Technical Questions

Downloading the materials

How do I download video and audio clips?
Go to each "View Materials" page for both video and sound, and click the "Download" button. The Terms of Use for the creative materials will appear. Please read, then click the "Agree and download" button and save the downloaded file on your PC. The file will be downloaded in a zip format. Double click the file to change it to a video file (mp4 format). If the file format does not change to mp4, then use a decompression application for zip files or right-click the letters below the "Download" button and save the mp4 format video file using "save this file" in the menu.

Playing downloaded materials

I cannot view the downloaded video; or I cannot listen to music or sound effects that I downloaded from the Creative Library.
The format of the file that you downloaded is MPEG4 (.mp4) for video and MPEG4 (.m4a) for audio. You need to install compliant software to view and listen. (Windows Media Player may not work at times.)
Examples of software for MPEG4 (.mp4):
When you download the movie file, the file extension may be rewritten to .mpg or .mpeg depending on the browser you use. If this happens, change the file extension to .mp4 and play the movie using compliant software.

Quality and file format of the video footages

What is the picture quality of the video clips? Is it of HD?
Most video provided in the Creative Library was originally shot in a high-definition format. The picture quality was then reduced to make the files smaller before the files were posted on the Creative Library site. The reduced file sizes allow ease of use on home PCs and with home Internet connections.
  • Picture quality: 500 kbps(approx.) 
  • Picture size: 640 x 360 pixels (approx.)  
  • Movie file format: MPEG4 (.mp4)  
  • Audio file format: MPEG4 (.m4a)

Recommended PC environment

What are the recommended PC versions/settings for using the Creative Library service?
For smooth video playback on the website, downloading of creative materials, and working on your video on the "Create Video" page, the following versions and settings are recommended:
  • OS:Windows XP/Vista/7  Mac OS X(10.5 or later)
  • Display: 1024 x 768 or more / 16-bit color or better
  • Browser: For Windows user: Internet Explorer 7.0 or higher / Firefox (latest version) / Chrome (latest version) For Mac OS X user: Safari (latest version) / Firefox (latest version) / Chrome (latest version)
*Note:Other browsers will work, but some parts of images may not be displayed properly.
  • Plugin: Abode Flash Player 10.0 or higher, Java script: ON, Cookie: ON
  • Internet connection speed: A fast connection such as ADSL or fiber-optic is recommended. If you use a slow connection, you may need to wait a very long time to read and display data.

If videos are not displayed on the website

I cannot see any videos on the website.
First, see if your PC is equipped with the recommended versions and settings as described above. Install the latest version of Abode Flash Player in your browser.
get flash player

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